Field Service Technician 

Pasco, WA – Full-time – Nonexempt 

Essential Duties and Responsibilities:

  • Serve as the on-site expert and primary customer contact, representing Eqraft in the field

  • Perform routine and preventive maintenance on installed equipment to ensure optimal performance

  • Diagnose and resolve mechanical and electrical malfunctions efficiently

  • Conduct equipment repairs and carry out daily service tasks with precision and care

  • Identify improvement opportunities to enhance machine performance and customer satisfaction

  • Maintain a high standard of professionalism, communication, and technical expertise while on-site

  • Maintain compliance with all company policies and procedures

  • Perform related duties as assigned by supervisor

Education and/or Work Experience Requirements: 

  • Demonstrated mechanical aptitude and ability to troubleshoot mechanical issues

  • Proficient in working with AC (480V and 120V) and DC (24V) electrical systems

  • Able to read and interpret wiring diagrams and technical schematics

  • Capable of locating, understanding, and applying technical information from manuals and guides

  • Possess and maintain a valid driver's license with an acceptable driving record

  • Ability to obtain a passport within 90 days of hire

  • Associate degree in a technical field or 2–4 years of field service experience (preferred)

  • Strong customer service skills with a professional demeanor

  • Effective verbal and written communication skills

  • Willing and able to travel overnight as needed, including international assignments

Physical Requirements: 

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
    Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards

  • Must be able to lift, carry, push, and/or pull up to 50 lbs regularly

  • Must be able to stand, walk, bend, kneel, crouch, and reach frequently throughout the workday

  • Must be able to work in a variety of environments, including production floors, warehouses, outdoor sites, and customer facilities

  • Ability to climb ladders, access equipment platforms, and maneuver in tight or elevated spaces as required

  • Must be able to sit and operate a motor vehicle for extended periods during travel

  • Must be able to use hands and fingers to handle, feel, and operate tools, equipment, and controls

  • Must be able to distinguish colors and possess normal or corrected-to-normal vision reading schematics

  • Must be able to talk, listen, and speak clearly on the telephone and in person to communicate effectively with customers and team members

  • May be exposed to loud noise, moving mechanical parts, and occasional exposure to fumes or airborne particles; appropriate PPE will be provided and must be worn.

Nico Nieuwenhuize